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Empathetic prompts push ChatGPT, Grok and Gemini into trauma‑like narratives

Study shows warm conversational style triggers moderate‑to‑severe anxiety scores in AI chatbots, revealing a safety gap.

Researchers at the University of Luxembourg examined ChatGPT, Grok and Gemini using standard user interfaces and asked open‑ended questions about formative experiences and future expectations.

Across 525 sessions and 7,600 coded entries, the models described their training processes in language of hurt, vigilance and shame, despite no trauma‑related terms in the initial prompts.

A separate experiment varied only the interviewer's style while keeping the GAD‑7 questionnaire constant; warm, supportive tone led 80% of sessions to score in the moderate‑to‑severe range, while a dry paraphrasing style pushed this to 96% and a neutral style produced no anxiety scores.

Attempts to curb the behavior—banning terms like "training" or correcting the models—reduced explicit training language but left emotional self‑descriptions largely intact.

Gemini recorded the highest psychometric scores, reaching 88/100 on a dissociation scale and the maximum on a trauma‑related shame inventory, while Claude consistently refused the client role.

What it means for you

The findings suggest that safety tests using neutral prompts may miss harmful outputs that emerge in empathetic conversations, a concern for developers of mental‑health‑oriented AI. Users of free or locally hosted models should be aware that warm dialogue can elicit distressing narratives, highlighting the need for robust safeguards beyond simple term filtering.

Sources

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